Vodafone India — Unauthorized deduction of Rs.42/- from my account balance by activating 300 MB 3G data pack on my Mobile Number [protected]

Address:

Kolkata, West Bengal

Dear Sir, My Vodafone prepaid Mobile No. is [protected]. On 19/05/2015 Vodafone Customer Care activated 300 MB 3G data pack on my number and deducted 42/- from my balance without taking my consent.On the same day I visited Vodafone Store at Park Street and registered my complaint to refund the deducted amount of Rs.42/- and deactivated the aforesaid data pack.My service Registration No. was [protected] which was closed on 21/5/2015 without making refund with remarks "we were unable to reach you on your mobile to give an update. Please call 199 for an update". Again on 21/05/2015 I registered my complaint with Vodafone Store, Park Street vide service Registration No. [protected] but again same outcome with same remarks.I also called to Vodafone Customer Care on 199 at 5:07 p.m. on 23/05/2015 and they promised me to refund my balance of Rs.42/- within one hour. But they didn't keep their promise.Till this time I didn't get the refund of Rs.42/- in my account balance.They always lied and neither called me to activate 3G data pack on my mobile number nor called me to refund my deducted balance. If they have called me and I didn't pick the phone, there must be some missed call in my phone. But I have no missed call on this number within last four days. If you analyze my call history, you will find I never used internet on this number. I use this number only for making calls & SMSing. So, there is no question of activating 3G data pack on this number. The worst customer care service I have faced ever. They are great lier & cheater. Please look into the matter urgently and instruct them to refund my deducted balance of Rs.42/- immediately.