Vodafone India — Unaware data roaming charge

Address:

Kolkata, West Bengal

I have been compelled to come to this forum to bring forward my issue with Vodafone's international roaming billing system. This is regarding an unauthorized data usage which has been billed to my phone when I was on International Roaming. Vodafone has charged INR 4471.5 for using data for 1 day and the most startling fact is that the day this has been billed, I was in the flight. (30th August 2015). On seeing the Itemized Bill which I requested since I was completely taken aback with the billing amount. On visiting the Vodafone store twice, I managed to raise a compliant which was supposed to be investigated thoroughly. However the only investigation they did was calling me once by someone who did not even know what my compliant was all about and she said the most bizarre thing that the specific billing amount has been because I was on International roaming. On visiting them again last Saturday, I have been told that as they are upgrading their system, they will not be able to process any transaction or complaints till 24th September 2015 whereas my billing due date is 24th September 2015. They just heard my complaint again and stated that they will not be able to hel me or solve this in any way as the billing amount for the International data usage has come from their "International carrier vendor"and whatever amount they have billed is correct. My only rational question is, how can you make such a big claim without going deep into it. I want this to be solved as I will not pay that money for that 1 day for something which has been incorrectly billed. I am a very old customer of Vodafone and this is a postpaid number where there has been no default in payment and I have previously also been on International roaming which I have paid fully. My total billing amount they have billed is INR 10, 658. If this is not solved I will not pay anything to Vodafone as I have been harassed by calls to make payment before due date. This is absolute harassment and unexpected treatment for lonstanding customers.