Vodafone India — undue charge for services I never activated

Address:

Jaipur, Rajasthan

Hello, My Vodafone number is [protected] and I was a satisfied customer of Vodafone company untill a few months back. But, now it seems to be changing as lately I have been charged rentals for services I never activated... I got an sms an hour back, at 22.11 to be precise... It said that I have activated a service called HOTSHOTS and have been charged Rs. 90 for the same... I was shocked to say the least as I never activated a service like this... I immediately deactivated the same by sending an sms to 155223... The service was deactivated immediately, at 22.13 I got the confirmation message of deactivation... But, when I called at the customer complain centre to register my complaint and ask for refund of the rental charged... The representative outrightly refused me... This is not the first time that this is happening... Few months back also, I have been charged for a service named TINY TV... At that time also, I deactivated the service immediately...but, still rental was charged in my bill... On calling complain centre I was told that if I would have complained within 24 hours... I would have got my refund...Now, this has become a monthly occurance... If my money is not refunded back... I will port my number to another telecom company who values their customers and doesn't rob them... Kindly register my complaint and refund me my money... Thanking you in advance.