Vodafone India — Unethically generated bill

Address:

Jaipur, Rajasthan

The number is [protected] registered under the name of Mr. Ramesh Gera. I have been fraudulently charged extra amount. In your system it is showing different information from what i am able to see in my Vodafone account on Vodafone.in . I wanted to change my sim connection from postpaid to prepaid. On 9th June, 2015 i went to the Vodafone office at Gaurav Towers, Malviya Nagar, Jaipur and had my data plan removed. After that, on the same day i checked on the vodafone.in site and accessed my account and it showed no active data plan. On 9th July, 2015, i submitted the form for changing connection to prepaid. As the cash counter was closed at that time, i came again on 11th July to pay the unbilled amount. The customer care executive told me looking on the computer that the bill is of Rs. 278, i payed Rs. 280. Next day, i get the message that bill is of Rs.736 and so i have to pay Rs 432 more. When i asked the customer care executive regarding this issue, he said the the data plan still active and that i have consumed 930 MB in the bill period which is a lie. I didnt use any data nor the data plan was active from 9th June till this date. Your people are incompetent to address this issue and i have to do through the trouble again and again. I have filled this complaint on grahakseva and consumer complaint as there seem to be no positive response from your end. I have attached the screenshot concerning this issue and adding proof to my account. After being a Vodafone customer for so long, this behavior is shameful from your end. I will not pay this fraudulently created bill as i have proof that i have not consumed any data nor the data plan is active. It is a fault at your end.