Vodafone India — uninformed / without consent service activation, false communication, and promises charges for, what was informed to be free cheating

Last month in may 2018
On getting sms for bill alert for exceeding limits i send mail from recently downloaded vodafone app to inquire for the same

Mr harsh malaviaya called and informed that it was free complimentary 3 g data offered for downloading app and told to use it and on bill generation it will be reversed in full.

On request he also send the mail for the same (Below) but after bill receipt when i send mail for internet charges reversal i was informed of totally new story

My concern:
Without informing the free service was activated
Then when i inquired it was assured to reverse the charges
And then deny it
Nodal and applette officer informs that we are charging over limit usage and force me to pay now

I did not ask for any plan from vodafone... Nor its details / restriction were informed to me - then why am i forced to pay the charges

Also company must have stopped the same if it was chargeable or have atleast called/sms to inform about the charges applicable
Nothing was informed from company end and in end ask to pay the charges

Its clear fraud and cheating

I need resolution in the same

And also alert others to not to fall prey to such company free offer and get heavy charges thereafter without even knowing about it

Mail communication of many made for your reference

On mon, jun 4, 2018, 4:52 pm wrote:

Hello parag,


Thank you for contacting us. My name is abhijeet, and i will be assisting you today with your query of your mobile number [protected].


I would like to inform you that on the above number data charges charged above the free quota which are accurate and payable.


We wish to inform you that, we are unable to process your request for reversal of data charges as you have been charged accurate.

Also, we wish to inform you that we have already provided the benefit as per the plan and as per our details usage are more than the free benefits hence charges are levied at 4p/kb.


At vodafone, our goal always is to provide the best customer experience, your feedback helps us to continually improve our standards in providing superior customer service.

In case you need any further assistance, please do call or email us. We’ll do our best to help you.


Your service request number is[protected].


Thank you!

Abhijeet gimonkar

www.vodafone.in/ch2

Dear sir

I have received the bill

Kinldy reverse the charges for internet as informed by you and inform the amount to be paid so it can be done

Your service request number:[protected].

Await your quick response

Regards

On wed, may 9, 2018 at 7:31 pm, wrote:

Hello parag,

Thank you for contacting us. My name is harsh, and i will be assisting you today regarding query for your vodafone mobile number xxxxxxxxxx

At the outset, i would like to sincerely apologies for the experience you’ve had.

As per telephonic conversation on dated 9-may-18

I would like to inform you that the charges under internet usage once bill get generated we can offer you a reversal.

Further i would like to inform you that please find below links for better 3g/4g plans.

https://shop.vodafone.in/shop/postpaid/4g-3g-red-mobile-internet-plans.jsp

We appreciate your patience. Should you have any more questions, kindly reply to this email and i will be glad to assist you.


At vodafone, our goal always is to provide the best customer experience, your feedback helps us to continually improve our standards in providing superior customer service.


We appreciate your patience. Should you have any more questions, kindly reply to this email and i will be glad to assist you.


Your service request number:[protected].


Thank you,

Harsh malaviya

http://www.vodafone.in/

On 5/9/2018 5:02 pm; from: [protected]@xxxil.com; to: nodal. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: inappropriate charges on my cell bill;

Dear sir

I am user of your dervice with my cell number xxxxxxxxxx since over 12 years now

I was surprised to see the charges of rs 966 on my card whereas i did not change the services

Aslo i had made complaint twice for your bad connection on 2 g network which i have subscribed for 512 kb usage every month

However its still not working properly and i stopped complaining as its just the same with no regular connection meet in different areas.

No response in same was meet except one month payment for same was reversed

I was in roaming in bangalore between and other places too and there too the connection was not continuous

I have connected to my regular internet usage only then how come it took 3g network for which i am charged.

And also it was never informed of additional charges ever

I request you to kindly look into it and refund the inappropriate charges to me

Regards