[Resolved] Vodafone India — Unknown deduction | |||
Hi, I am a Vodafone postpaid customer any mobile number is : [protected]. I have a plan of 299 Rs/Month with unlidited internet. Currently I got my bill and it was total 555 Rs and it displayed 178 Rs as download charges. When I ask to customer care they told it U have downloaded some content as below. 1) dwap_wal_0049_ppu_fut0013 = 49 Rs 2) hello1_tvallsouth_30 = 30 Rs 3) dwap_vpk_0099_ppu_fut0013 = 99 Rs But I have never download any thing which was chargeable. Can you please look into this matter and please give me full detail from which site it was downloaded and what are meaning of above download lists. First time I am using Vodafone cug with unlimited internet and very frustrated with your services. Looking for your positive reply ASAP. Thanks, Hitesh Paghadal. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Today morning at 7:00 am I received a message on my number +91 [protected]
"Hello! Look @ it service is now active on your number, as requested.This service is valid till[protected] and a 15 days rental of Rs.45 has been deducted.Your current Balance post service activation is Rs.206.448.To deactivate SMS STOP to or call 155223(toll free)."
However, I have made no such request and it was deducted from my balance without any confirmation. The vodafone care number 198 is also not available at the moment.
Shreyash Jain
Kolkata, India