Vodafone India — unnecessary pack getting activated on mobile number and prepaid balance deducted for such packs

Address:	Pune, Maharashtra, 411037
Website:	vodafone pune

Unnecessary value added services pack getting activated on moblie number without any intimation or confirmation from customer. And prepaid balance deducted for such packs. No confirmation is sent from mobile number for activating such packs still they are deducting the prices for such packs from prepaid balance
Date of the incident : 27th july and 5/6 times before in last 4 months from march 2107
Desirable resolution : request for refund.
Vodafone should be confirming with customer once before activating such packs and should send the details about from which channes such activation request were sent