[Resolved]  Vodafone India — unnecessary spending bill when I told them to stop - convert to prepaid

Address:

Mumbai City, Maharashtra, 400064

Hi,

My name is chandrakant.

I want to change my sim from postpaid to prepaid for that i went to the malad west gallery near liberty garden on 17th sept and explained everything to the executive miss bharti who was attended me and she said that i have to pay 804 rupees till date and my postpaid sim will disconnect and i have to purchase new sim insert new prepaid sim and i had given all the relevant documents her, but that time i was having 1000 rupees they said they don't have change, so i paid money online very next day 706 and then on 21st again i went to the gallery but that day bharti was absent then i explained all this matter to new girl and i paid remaining amount 140 rupees which were till date on 21th sept. Also i had new sim card for which i paid 149 rupees. But the postpaid sim was still continued and the new bill is generated till 10/11/2019, why should i pay the balance amount when i cleared everything and i paid already 140 rupees to date on 21th sept. Later i hospitalized for one month from 30 september to 25 october got surgery and now i am on bed rest and now they have disconnected my outgoing also.

My question is, why didn't they stopped my postpaid number when i have paid all the amount. I have complaint many times by email but the answer is the same, will get back to you soon we are working on it.

Please look into the matter immediately and solve this as soon as possible.

Thank you,

Chandrakant