[Resolved]  Vodafone India — unwanted vas activation and balamce deduction without consent

Address:Sindhudurg, Maharashtra

My vodafone number is [protected]. On 25th february 2020, some kind of vas service was activated on my number without my cinsent and an amount of rs. 21 was deducted from my main balance.
I trued to contact vodafone complain number 198 but they denied the refund.
As per trai rule any telecom service provider can not activate such services and deduct balance without consent of the customer.
I request you to process the refund immediately.
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Apr 2, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2020
Vodafone India Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 01/03/2020 12.28am 01/03/2020 1.30pm 01/03/2020 2.47pm. 

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