Vodafone India — vas service activation without consent & deducting money

Rajumech4

from Bengaluru, Karnataka

Address:

560091

Recently, VAS service was activated to my mobile number [protected] without my consent & money appx. Rs 49/- was deducted my balance after recharge on 7th Jan 2020. This becomes a common practice from Vodafone to cheat the customer by unnecessarily activating VAS and deducting money from common people. Customer care agent didn’t respond to my query & not even got response for complaint raised in their Vodafone portal.
I urge Vodafone to return deducted amount & stop cheating the customers.
Yours Faithfully
Hanumantharaju M

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Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2020

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed.

Regards,
Snehal

Jan 16, 2020

Updated by Rajumech4 Dear Vodafone,
just calling & listening a concern is not at all problem solving. Please refund the unnecessary deducted amount and make sure that these should not be repeated.

Regards
Hanumantharaju

Feb 06, 2020

Updated by Rajumech4 Dear Sir/Madam,
I don't see any action item taken or resolution for the subjected complaint. It has been pending for last one month. Please address to concern team.

Regards
Hanumantharaju

Mar 18, 2020

Updated by Rajumech4 I am going to port my number if no action is taken within 15 more days. Vodafone telecom cheating customer regularly by deducting unnecessarily money from their account.