[Resolved] Vodafone India — Vodafone Bill settlement | |||
Dear Sir/Madam Hello!! My vodafone bills were higher than normal, when I recievd a call from the billing guys who were asking me to pay the bills, I requested them to reduce the bill amount and they promised that I need to pay only 846 RS and not 1397Rs. But when I went to the vodafone office to close my number they say they do not have any information regarding the discount given by teleservices, I requested even u can give me a discount if teleservice guys can do but they did not listen. Then I requested them to stop my number which they said they have done on 30 March with the service request number [protected], and when I asked them to write a complaint for the teleservices they gave me another service request number[protected]. It was Kamla Nagar Vodafone office, and the guy name was Gaurav, he was very rude too. When I asked him to give me in writing that they do not have anything to do with the teleservice guys he simply refused to give me anything in writing or even giving a signature on the slip on which he wrote the service request number. Later on when I contacted their online service I was amazed to know that Gaurav had not stopped my number he just put a request of refund instead. Anyway finally the lady Ms Kishori talking to me online stopped my number on 31st, but she asked me to pay entire amount 1397.03 with the service request number [protected]. Please help Was this information helpful? | |||
Complaint marked as Resolved
I got a call from the Vodafone and they agreed to reduce the bill for the month of March, I have paid rest of the dues now, the account is closed. thank you very much Consumer Complaints and Vodafone both.
Vinit Mishra Vodafone India customer support has been notified about the posted complaint. Verified Support Apr 04, 2015 Vodafone India Customer Care's response Hi Vinit, Sorry to hear about your experience. Please share your contact number with us in the following link and we shall arrange for a call back to discuss in a bit more details. http://bit.ly/1IcSOYS Regards, Vodafone India | |||
 2 Comments | |||
Comments
Sorry I forgot to give the mobile number [protected], for which I have the comlaint.
Reply
Hi, My Name is Aritra Chattoraj. I had a Vodafone postpaid connection. The Number was: [protected]. My account number was[protected]. On October 2015, I opted for an Internet connection of 1GB 3g Internet @99/ month for 2 bill cycle. I activated the package at the morning and it got automatically deactivated at the evening without notifying me. Hence, I used the Internet service for the whole month and got a Bill of Rs. 5245.97 . When I called the Vodafone customer care. They told me first that there was no Internet pack recharge of Rs.99 ! I was shocked. After that, I discontinued the number permanently. The Vodafone people are still disturbing for making me the payment ASAP. After that, many conversations occurred and many things were agreed. Later they agreed that there was an offer of Rs. 99 at that time. But they were unable to clarify me why the package was deactivated without intimating. I visited Vodafone- saltlake Branch and they told me that it was a mistake and they will sort it out quickly and I would have been contacted by some Vodafone settlement team. 3 months has passed after this conversation. No phone calls and nothing has been communicated except some nuisance mail asking for the full payment. Yesterday I got a call from a person from Vodafone settlement team and we have agreed upon paying Rs.1245 to settle the bill. But when I asked for an email for the same he hesitated and didn't send me the email till now. Today when I call back him asking for the email he increased the amount to Rs. 1545 saying that the settlement team is not able to settle the bill on the previous amount. I agreed on the same too. But they didn't send me the email till now. Please help .
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