Vodafone India — Vodafone call drops and network drops issue | |||
I've been using vodafone since past 3 years and i'm facing issue of network drops(3G&2G) and call disconnects. I've complained it by calling by calling to customer hub, by written mail, by posting @vodafone facebook official page. Though i get a reply from them after seeing my post or call. They will say that they will call-back in few days, But i'm not getting any call-back. Whatever discussion might happen, My issue is not resolved. But at one of the interaction of them customer care executives, they have said that this is maximum network they can provide. As per TRAI new law they should pay back me call-drops, network disconnects and should resolve the issue. One funny thing is that they were not able to provide good network in one of the prominent area in Hyderbad (i.e., Hitech City) One trick they were using is to escape is that executives calling from mobile numbers, I'm not sure if they were official business dial-in's or they just trying to escape from recordings. My mobile number: +91-[protected] The very last call i received from them was today from a mobile number (+91-[protected]) and executive disconnected call when i said i'm recording the conversation. Was this information helpful? | |||
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Vodafone India customer support has been notified about the posted complaint. | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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First write a mail to Vodafone Customer care oral complaints are not taken seriously.
If they don't solve the problem in 4-5 days then Just Write your complaint to CPGRAMS and see the effect for yourself, Include the docket no of complaint to Vodafone for reference purpose.
The link is http://pgportal.gov.in/GrievanceNew.aspx .
Select Grievance concern -->Central Govt then under Ministry Select --> Department Of Telecom.
It is a Central Govt. Grievance Redressal Mechanism and it works very fine.
I was able to get a refund of Rs 3000 from Vodafone following this approach.
And Yes Don't forget to tell others about CPGRAMS.