Vodafone India — Vodafone Data Card - [protected]

rparmanandka

Address:

New Delhi, Delhi

I have used the Vodafone Data Card - [protected], under the Fixed Rental Plan of INR 730 (including taxes) where I got 3GB @ 3G and post that unlimited @2G per month. I have been paying my monthly fixed rental each month before the due dates, when suddenly in October 2014, my bill was charged with an unnecessary amount of nearly INR 3500. Even after a months struggle with the customer care executives and visit to the Vodafone store, I did not get a reason for this charge and the executives kept telling that this is a backend issue and will be reversed in the next months bill. However, in Novembers 2014 bill when this was not resolved I went up to the Janakpuri (New Delhi) Vodafone store on 25th Dec 2014 and surrendered the sim with the request of deactivating the number and the service, after clearing my monthly dues till 25th Dec 2014. The store people took the sim and deactivated my service for this number. On 2nd January 2015, I got to know that the charge was an advance 6 months rental on my number from Jan to June 2015, without any intimation or notice. Now, in February 2015, I am again receiving calls and mails from vodafone to clear my dues for the 6 months advance rental from Jan 2015 to June 2015, when I had surrendered the number on 25th Dec 2014 after clearing all my monthly dues. I had tried contacting to the customer care N number of times with my problem but have not recieved any resolution till date. Above that the executives do not know how to talk to a customer and then Vodafone is sending me demand notice for an amount which I have not used. This is highly disgusting and pathetic on their part, and I am seriously frustrated expalining each one about the issue. I have other important work to do as well. Please provide me with a solution and help me out. Thanks and Regards, Rohit Parmanandka [protected]

Was this information helpful?

No (0)

Yes (0)

Vodafone India customer support has been notified about the posted complaint.

Apr 22, 2015

Updated by rparmanandka They are not understanding only. I am frustrated of explaining each one the same issue every time. Now, they have even put an announcement on my other Vodafone number that your bill is outstanding kindly pay to avoid the disconnection of your this number. Isn't there a normal human being in Vodafone who could understand what the issue is about and resolve it. Now, its gonna be five months. I dont understand a simple logic of why me paying the advance rental for 6 months from Jan to June 2015, when I have already surrendered the Sim at the store in December 2104. Why should I pay for the period which I have not used. I wonder what happens to the consumer, when there are such companies. I guess there are better consumer forums outside India where people are provided with a solution easily.