Vodafone India — Vodafone fooling its customer in web

Address:

Bangalore, Karnataka

Hi Mr. Girish, Mob. No. [protected] Vodafone Ticket No.[protected] vodafone is fooling the customers indirectly. I was browsing on 21st March 2015 and i was shocked to see a message "Tiny TV" service activated and my balance INR 77 deducted. I dialled 198 and contacted the "Customer Service Executive" and she told that service will be deactivated and balance will be refunded on monday(23rd March 2015).It was not refunded :-(... So i called 198 again today and "Customer Service Executive"(Rahul, Vodafone call center Bangalore) attended this call and told that the balance will not be refunded. He told me the reason that i activated the service with a pop up confirmation in the browser...Funny part is i did not see such pop-ups :-( while my browsing, then i requested him to connect it to his superior...At first he rejected then after my strong stand he transferred the call to Mr.Shivraj, source provider ... He was very gentle in saying "The amount will not be refunded under any cause" and since i did not even chance of expression, i kept the phone[I also warned him of making a customer complaint in public portals] and he ignored. So my question is this, i)Is this a new method of cheating customers which vodafone has introduced(I faced this problem couple of times.) ? ii)Why you are not getting confirmation from the following replicable mediums, an SMS - text can be replicable!! a Call - Voice can be replicable!! an Email - Can be replicable !! With the above options in live there is no need to get confirmation via a pop up in web browser, which at 99.9999999% of times user may click unknowingly :-) and you are benefited :-) Legal filling will be done against Vodafone for cheating the customers like this..