[Resolved]  Vodafone India — vodafone india - disastrous service

Address:

Mumbai City, Maharashtra, 400601

I am a postpaid customer for last 9 yrs. Had requested for consolidated bill payment statement for fy 18-19 for tax submission purpose. Even after 8 working days, the request is not closed. Multiple follow ups with vodafone customer care was done, have written multiple mails but no resolution yet. I am being asked to re-raise the request and wait for another 8 days. With this kind of service level, i am compelled to look out for other options. There is no proper escalation matrix for customer complaint resolution. Horrible service level.