Vodafone India — Vodafone India - incorrect billing and misinformation from representative

Address:

Bangalore, Karnataka

Hello, I am writting this email with an utmost frustration and never expected that i will have such a worst situation with Vodafone. My number is [protected] and i have been associated with Vodafone since 2006.This email comes to you as a last request from a unsatisfied customer and i dont want to make any further attempts seeking help from you. So let me come to my issue directly. I had been to Phillipines and stayed there from July 28th to Aug 15 2014. While i was there i wanted to activate International Roaming and the only way for me to contact Vodafone was through Online chat (via Vodafone Website) I enquired about the roaming details with almost 2 executives via chat before activating my IR for my number. as per my request # IR pack worth 149 wss activated Then i was told there is a another plan of 599 where if i activate that i will have the below call charges instead of the normal call charges. Call charges for 599: Calling local destination visited country (Rs15 / 1 minute) Calling India or any other destination outside visited country (Rs30 /1 minute) Incoming Call (Rs 30/ 1 minute) Outgoing SMS (Rs 15/ 1 SMS) GPRS per 1 MB (Rs30 / 1 MB) Validity: 10 days & Activation Code: ACT<>IR1 to 111(tollfree) Also i took a confirmation that Philippines is applicable for this charges and i can use any of the below networks by choosing them manually. Digital Globe Smart So i have activated 599 plan and chose "Globe" network and was using it while i was there. But when i came back to INDIA and after i received my bill i was shocked that i was charged with the below IR call charges instead of the 599 plan charges for my incoming & outgoing calls. Also the 599 rs was also charged. I had visited almost 5 times since 22 Aug 2014 and raised almost 4 complaints and i haven't received even a single call from you guys providing the status. Every single time i had to walk into the Vodafone Store in Banashankari to just get the Status of the Compliant and end up hearing it is closed already. But i haven't even got a courtesy call or message stating that it is closed .I was told by the Vodafone store that 599 is not applicable for Phillipines and no changes can be made to the bill. Finally today i was told by Vodafone Store as well as 111 (Vodafone Customer Care) that i should send an email t vodafone care. I have got all the chat history (which i had with the Vodafone Talisma Chat) with me where it clearly says that ... I have clearly informed the vodafone executive about the, Country name Number of days stay & it has Confirmation about the applicability of this 599 plan for Phillipines also the Network i should select there. In the same way, i hope you guys will have all the chat history based on which you guys did the activation. So i would assume you wont expect me to provide you the same or prove that. I would request you to look into this issue urgently and take necessary actions as soon as possible so that i am charged based on the call 599 Call. Until this is sorted out, i wont be making any payments to Vodafone and i am ok with facing any kind of legal actions that may arise I hope that i will hear positive reply and will wait for 3 business days.if not, as i was advised by TRAI i will be surrendering my connection back to vodafone & will be lodging a compliant with Consumer court on the disputes.Thank you.