Vodafone India — vodafone international roaming fraud charges and billing

Address:

Pune, Maharashtra, 411038

I did not ask to activate my international roaming when i was travelling to us for 10 days. I assumed my phone will be 'off' automatically there. But they kept it on.. So i had to keep it on flight mode most of the time.. Except when i was in wifi.. I was using wifi for whtaspp and they are claiming i used data. One customer service manager at the vodafone store even claimed that the cellphone uses sim card data on priority even if the phone is connected to wifi, tgo justify the fraud charges. They did not send me and message or notification and upon my return back in india, i found that they have turned my outgoing off. They did the same with my mother's phone, who was using her phone in india, as it was under same account. They are charging us an unexplained 14000 rs bill and not giving a bill yet, saying its unbilled amount. So i am not able to do anything. On top of this, they asked my mother to pay 700 rs telling her phone will start in couple of hours while i was in us. Ofcourse that was a lie and it never started. She had to make a few visits to the local vodafone store and then they gave her another sim card and a new number without any paperwork and this number aparantly was used by some man named 'sanjay"and my mother started getting foul language calls and messages for this number. How can they give a new number without verifying or registering the new holder? My mother's calls to other people still show call id as"sanjay' and the bad language calls turned into threats and infinite missed calls from a person pissed off by this "sanjay" guy sometime. Such irresponsible behaviour and unethical treatment for long term post paid customers like us is very unprofessional and unexpected from vodafone. Please take some action to correct this or i will be going to consumer court and ofcourse we will cancel our vodafone services and opt for another reliable and trustworthy carrier.