Vodafone India — Vodafone is sending Bills after Deactivating the Account

Address:

Chennai, Tamil Nadu

On March 11, I sent an email to 'corpcare.[protected]@vodafone.com' as below: [protected][protected] Dear Sir, I will be out of the country for at least 2 years. Could you please close my postpaid mobile account? Please let me know for additional details to close my account. Thank you. Best regards, Hazarath. [protected] On March 12th, I got a reply "Confirming" that account is deactivated as below: [protected]------- Dear Mr. Hazarath, Thank you for your email dated 11/03/15 regarding the concerns raised for your mobile number [protected]. We would like to confirm that services to your mobile number have already been deactivated with effect from 10/03/15. Kindly find the docket number[protected] for your reference. In case you need further assistance, please do call or email us. We'll do our best to help you. Happy to help, Lawrence MYRM Contact numbers Vodafone Care : 111 or +91-[protected] For Complaints/Requests : 198 (toll free) Fax number : +91-[protected] E-mail : myrm.[protected]@vodafone.com Website : www.vodafone.in [protected][protected][protected][protected][protected] Now Vodafone has started suddenly saying that Number is Active and demanding the amount of 1250.05/- I replied to Vodafone stating their above 'email confirmation'. Vodafone responded saying "we have not received any confirmation e-mail for disconnection from your side.". I did not understand what else the confirmation they need. I sent them "their email" and tried to explain them through multiple emails and no one was ready to accept the mistake. No one from Vodafone considered their past email communication. They were sending me the same response multiple times and demanding the amount of 1250.05/-. On top of this, I received a 'Legal Demand' from Vodafone. I spent lot of time and effort in these multiple email communications. My voice was "not at all" heard by Vodafone. I have experienced extremely bad customer service with Vodafone. Thanks Hazarath