[Resolved]  Vodafone India — vodafone kolkata — incorrect billing

Address:

Kolkata, West Bengal

Hi,

I had been using vodafone for 14 years now but recently i experienced too much o[censored]nfair practices specially in the postpaid billing.

I have two vodafone numbers — one for inr 399 plan and another for inr 299 (Discounted value for everyone — actual plan was inr 399).

The vodafone mini store suggested that i should go for the family plan as i will get 10% discount in the overall bill and they will send just one bill for both the numbers. Hence i opted for the family plan.

They gave 10% discount but the overall bill went up more than what i was paying in the past i. E., without the discount. On raising a complaint, they said that on the second number they removed the discounted price and now charging more — inr 399 without any added privileges.

My question is:

1. Why was it not informed to me before activating family plan on my number?

2. Why all the vodafone customer service people do not speak the same language and not educated with the actual plan details?

3. They said that the back end billing team rejected my complaint. My question is — if i am not making sense, why the first customer care executive listened to me and apologized and raised a complaint? He could have rejected my complaint saying that you are not entitled for discounted price once you opt for the family plan.

4. The first complaint was raised on nov 2, 2018 and they sent me sms:

Dear customer, your complaint has been noted. You will get a call from [protected]/[protected] for an update on the complaint.

But they never called me to notify that the complaint was rejected. I had to call the customer care to find the details.

I always had a faith in vodafone but now all the trust on it is gone. I don't recommend vodafone postpaid to anyone!!

Regards.