[Resolved]  Vodafone India — Vodafone poorest customer care service

Address:

New Delhi, Delhi

I want to start by saying that vodafone is a company of insensitive, mindless people for whom customer satisfaction is the least priority...I am a vodafone post paid customer since last 6 years and have always paid my bills in time...Two months back I got excessively charged on account of data usage which i never used..So when I spoke to the customer care representative he understood the problem and gave me a waiver of Rs 1000 on the condition that I pay the balance amount of bill...I paid the balance amount that very day only...Then next month when I got my bill I witnessed that Rs 1000 have been carried forward and not been waived...I again paid the balance amount and spoke to the customer care executive who assured me that its there mistake and will be resolved at the earliest...After a few days these restricted my outgoing calls on account of non payment of Rs 1000 which as per them has been waived!!...When I decided to port out they immediately called me, apologised and assured that the waiver has been approved as of 1st September 2014 and will reflect in my next bill and my outgoing call services will be resumed immediately within 4 hours...Its been more than 35 hours now and my outgoing is still restricted...My work is suffering because of their mistake...I just want to advice everyone that never go for a vodafone connection...they have least respect for their customers and there customer care team is a bunch of who only know how to trouble or harass their customer...I am highly dissapointed with their service and attitude...My complaint number is[protected]