Hi,
I was a Vodafone Postpaid Customer and using service from more than a month. On 15th of Aug my sim card showed defected hence it is not in use from that day only and same has been informed to Vodafone by email. Asked them to deactivate the services as i am not using this sim and convert this into prepaid connection, I will pay my outstanding amount.
After a telephonic conversation by one of Customer care executive, She assisted me in written (Email) to visit any Vodafone store nearby you and pay outstanding amount 600 /- which was current bill of month of Aug then you can convert connection into prepaid.
As suggested by her i went to one of Vodafone Store placed in Sector 22 Gurgaon, They informed that you have to visit only main store placed in Ansal plaza (On email it was clearly mentioned that you can visit any vodafone store) When i went to Ansal Plaza and i asked them to close the connection and i do not want to use it any more. They said you have to pay outstanding 600/- and the bill generated till now 499/- and 7 days advance payment.
My bill cycle started from 23rd and i have to pay till 11th of next month i.e last day to pay.
I don't understand when my Sim was not in use after 15th of Aug and i have used this for 23rd to 15th of Aug then why i need to pay 600 /- for last month and 499 for next month and 7 days advance payment.
I was trying to convert it into Prepaid but sorry now i cant bear the loss for long even can't handle a rude behavior by the store executives.
Not expecting any solution from you guys as it 's being 15 days to raised a complain still you are making fool.
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