[Resolved] Vodafone India — vodafone postpaid india mobile call to special number

WorstSamsung

from Noida, Uttar Pradesh

Address:

128 292 A Block H Kidwai Nagar Kanpur, 208011

Special call charges of rs 126 + gst (14.20 mins!!!) charged on my postpaid number [protected] for call made to 53516 on 6-dec, 8-dec-2019.

Spoke to yr customer executives who say that it is train enquiry number. The info is not correct and we have made no such call on the given number. When i called this number today to verify what fraud is this ; it starts with the warning that this call charges are rs 9 per minute and says that this is a medical facility and repeatedly asks the caller to hold.

Pls reverse rs126 also with gst and confirm to enable me to pay my postpaid bill in time last date 16 jan-2020.

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Feb 2, 2020

Complaint marked as Resolved

Vodafone team updated the bill excluding incorrect charges.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further. As we tried reaching you on the provided contact number but couldn't get through.

Regards,
Snehal

Verified Support

Feb 03, 2020

Vodafone India Customer Care's response Dear Customer,

We are glad to know that your issue has been resolved. Let us know if we can help with anything else.

Regards,
Snehal