[Resolved]  Vodafone India — Vodafone prepaid service and customer care service

Address:

Bangalore, Karnataka

Dear Manager @ Vodafone customer care, I called your vodafone customer care center today through 111 here in bangalore and I desperately was angry over your service first of all secondly the way the customer exceutive spoke with me, don't you people have respect to customers ? or train your members how to resolve issues with customers ...I am asking your person( his name is Vijay) why am I charged so much inspite of activating Rs 21 two times and I have been charging the same amount with no any change the plan was not activated, he is questioning me why did I recharge, I asked him if he is or crack to ask such kind of question, it is his duty to check and tell me what is going on in my number, because most of the times I dont check the call rates because i am so busy with my business, but this time its too much .. "so he replied me that he as no server to check and he as no escalator to even tranfer the call to manager", what the hell your people are thinking, , , let me tell you that you people are earning becuase o[censored]s, if we are not there you are nothing, I have been using vodafone for past 4 to 5 years on a pre-paid basis, if you see I am using more than what post paid customers use ..in this case you people are not even bothered to give a feedback on whats happening to my money, .you can't expect customers to go to vodafone office each and every time..then why do you have the call center numbers ?? first of all I want to raise a complaint towards that person Vijay who attended my call today and want to meet him, can you give me his details to raise a complaint, he as no respect, no responsibility and not fit to answer any question rather questioning me who asked you to recharge and there is no server in vodafone to track anything, and he said more over the phone ...i desperately want to meet him and raise a compalaint to his manager ... and refund of my money Rs21 on both my vodafone numbers [protected] & [protected]...