Vodafone India — vodafone rs.1 store and international roaming | |||
I came to canada temporarily and intended not to use phone services and recharge with minimum talk time so that my number ([protected]) is kept active. I don't want to choose vodafone's insanely costly international roaming services but vodafone has been playing foul play by adding services like 'rs. 1 store' without my acknowledgement so obviously vodafone know i am going to deactivate it by responding with stop message thereby charging international roaming packages instantly again without my acknowledgement and now my phone balance is showing -163.62/- (Minus). How is that possible considering the fact that i am a prepaid customer? The very reason i have shifted to prepaid from postpaid is such cheating habits of charging unwanted things. This is pure mental harassment. I want justice. Was this information helpful? | |||
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Vodafone India customer support has been notified about the posted complaint. Verified Support Feb 21, 2020 Vodafone India Customer Care's response Dear Customer, We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 21/01/2020 4.12pm 21/01/2020 6.40pm 21/01/2020 7.15pm. Regards, Snehal Feb 29, 2020 Updated by rvnraju911 Update:Now seems my sim incoming sms is blocked too. My Bank accounts are linked with this number which is my mistake. Attached the screenshots of sms's of regular recharges I have made. I will spread the awareness through Social Media or even Tiktok. Vodafone is the most sickest blood sucking Service Provider of India. FYI: As i mentioned in comments, I have never received call from Vodafone. Any communicated shall me made through Whatsapp or social media since the sim is blocked from incoming and outgoing. Your reasons of me not responding your calls are invalid and not true.    | |||
 2 Comments | |||
Comments
I have completed from last 7 days 4g network not working and R sign showing in roaming I am in ambala city from last 20 days and from last 7 days I am facing this issue after a lot of complaints none is ready to given the resolution of my problem..
Reply
Dear Vodafone India Customer Care,
I think you did not understand the points that I have mentioned in my complaint. Since i did not activated roaming plans, all my outgoing calls are de-activated from your end. I am using this number for Whatsapp though which is my only source of communication to my family and friends in India. I did not received any call from Vodafone India which you mentioned on[protected]. May be you meant[protected] and even that i haven't received. Also i would be charged for receiving roaming calls too. I have received sms warning though about my number being deactivated for not using call services for a while. For your information, I have recharged with 245/-(84 days) on[protected] and 49/- (28 days plan) on[protected] just so not to lose this number. After all this, I got notified that my balance is -163/-. Even in the worst case, if you want to subscribe any package on my behalf without my consent, you should reject it when I don't have the required balance being a prepaid account. But No. You would go to any extant to leech money from innocent customers like me. I request you to address my issues without even calling me like how you activated Rs.1 package without my consent. How come my balance is -163/- when i am using a prepaid sim? Attached the screenshots of relevant sms. Hope Vodafone India make my balance to 0 ASAP.
I think you did not understand the points that I have mentioned in my complaint. Since i did not activated roaming plans, all my outgoing calls are de-activated from your end. I am using this number for Whatsapp though which is my only source of communication to my family and friends in India. I did not received any call from Vodafone India which you mentioned on[protected]. May be you meant[protected] and even that i haven't received. Also i would be charged for receiving roaming calls too. I have received sms warning though about my number being deactivated for not using call services for a while. For your information, I have recharged with 245/-(84 days) on[protected] and 49/- (28 days plan) on[protected] just so not to lose this number. After all this, I got notified that my balance is -163/-. Even in the worst case, if you want to subscribe any package on my behalf without my consent, you should reject it when I don't have the required balance being a prepaid account. But No. You would go to any extant to leech money from innocent customers like me. I request you to address my issues without even calling me like how you activated Rs.1 package without my consent. How come my balance is -163/- when i am using a prepaid sim? Attached the screenshots of relevant sms. Hope Vodafone India make my balance to 0 ASAP.
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