[Resolved]  Vodafone India — Waiver of internet charges

Address:

Kolkata, West Bengal

I already had an internet plan for Rs.250/month which i had requested to switch to Rs.175/month. You deactivated my Rs.250/month plan without activating Rs.175/month plan. Nor i got any confirmation from your end that my Rs.250/month plan has been deactivated. It came to my notice by my own when i checked randomly on *111# my unbilled amount. I then and there called your customer care executive on 198 for the issue. My internet usage for bill period is within 1 GB and as agreed with executive on call, i would be liable to pay data usage charges if my internet usage goes beyond 1GB for the bill period. I am regular user of internet never asked by discontinuing internet plan. It was just a switch from one plan to another. From your end deactivation was done not the activation of new plan. Nor you confirmed/communicated that the plan got deactivated. Now this is because of your system issue i am being charged for data usage. Hence, i have asked for waiving Rs.397.28 on account of data usage charges. So, i request you once again to provide me rectified bill after waiving Rs.397.28 so that i can pay the bill within due date. Post that i shall not be liable for any late payment charges.