Vodafone India — Whoping charges in my mobile bill - [protected]

Address:

New Delhi, Delhi, 110024

Dear Team

With utter most frustration and n option left I am writing an Eamil on the pathetic service provided by vodafone on my no [protected].

This company has charged me a whooping approx Rs. 24400 in my last bill. I have spent hours and hours in explaining the issue to them but till date my issue stands unresolved for more than a month. Now below given are the issue that I am fighting about:
1. The company has not given me the bill in Sept'15 cycle on time. They has dome system upgrdations going on due to which I never got to know about my Bill.
2 My credit limit as per company's records in 7900. Now the breach has been done by them only that my bill was allowed to reach to the extent of 24400 that too without my information.
3. In month f Sug I asked them to upgrade my data plan to 3G and told them that I have an avg usage of 3-4 gb. To my surprise which I cam to know later they activated only 1GB 3g services and over an above was charged as 10 paise per KB. This has lead to my bill goig to 24400 whcih is equivalent to my last 3 years bill. For this plan I was never asked for a consent.
4. When I followed very closely with company they have confirmed me to waive off 20000 from my bill and restore the services. After month of follow up on 31st Oct my data services were restored but now again they are stopped sighting the reason that Rs 20000 is still not processed. This is absolutely unprofessional and out of my understanding.
5. Now they have given me the feedback that we have placed a new request for the waiver and it will be processed in due course i.e in next bill cycle. Now from 11th Oct I have availed an 5GB 3G data plan which will be for Rs. 850 per month . Now when I am not getting the services they will charge me the full rent for period 11th-31st Oct when I was not using the services and for the period now again for which I am not using the services. When I am asking the call center executives they are showing their helplessness sighting system constraints. This is highly unprofessional.

I am sck and tired of explaing the issue right fromthe starting to edn to every call center executive who is picking the call as they don't keep trail f the issue.

You are requested to get my issue resolved as per the following requirement.:
a) Get me the waiver of Rs. 20000 processed which company committed me. Also on this waiver amount the service tax should be counted and I should be getting a waiver of approx 23000.
b) Also gfor the current bill cycle I should not be charged complete rental as I never availed any services.
c) I should be awarded some monetary benefits for suffering from such mental, financial and personal loss because of the unprofessional service and attitude of vodafone company.

Regards
Santosh Kumar
[protected]