[Resolved]  Vodafone India — Why do you disconnect number in postpaid

Address:

Pune, Maharashtra, 411014

Hi,
Greetings of the day

I am [removed], Vodafone number [removed] which is blocked now.

Recently i ported my number to Vodafone and later i took postpaid connection as i was in remote place. Everything was fine.
I failed to pay my 2 months bill in time hence my outgoing call blocked, i accepted this as i was unable to pay due to as i was in remote places hence could no make that.
But after they disconnected my network too. I could not even receive any of call.
Here i got frustrated.
Twice i received called to my alternate number from customer care and they ask when you pay the bill i said i cannot now due to i am in remote place and requested at least to open my incoming call. They said OK but nothing went correct.
Two days later i tried to make payment online as i did not had near by Vodafone store but for my bad luck i got message as this is not a valid number.

I missed several important call as it was telling invalid number please check again.
Now only option left to reach Vodafone store.

I migrated to Vodafone by thinking good network coverage and no recharge issue.

I switched from prepaid to postpaid due to uninterrupted calls.
But i did not expected from you as you can even disconnect and invalid my number too.
Can you just imagine my situation. No you cannot if yes at least you could have put my incoming on.

I was capable of paying post paid bill then only i took post paid.

Please answer to my below simple questions.
If i was in prepaid connection and my balance is Nil then do you disconnect my incoming ? No.
If i was in prepaid connection and my balance is Nil then do you invalidate my number ? No.
Then why you guys doing this with post paid connection.
Do you think this is a genuine action.
After disconnection how can you expect the customer to pay bill online.
Then are you trying to say me indirectly as to stay in Pre paid connection only. If So why are you making so many call from company and even from third party also to come to post paid plan. Is that only to experience this ?
I received calls only to ask when do you pay bill. When i explained my situation they actually had no answer or did not give me any alternate action. They said we will activate number but till No action. It is 15 days after invalidating my number. Can you imagine my loss ?
If i am unsatisfied by your action or fail then indirectly that is your loss or your failure because i am too one customer among many and company runs lime me customers.
I do not know what policy you have on this as i did not read fully while signing the document while getting postpaid connection.
If i send port message then you come up with good offers to satisfy customer. Why do you make customer to reach up to that level.
Hope you understand my situation and bring necessary changes in policy if you feel so and that happens so i will be happy as you considered my suggestion.

Thank you

Your Customer in Seek of Help

[removed]

[removed] (Do not try now it is inactive)