Vodafone India — WRONG BALANCE DEDUCTION AND CALL DISCONNECTION WITH OUT ANY REASON

Shiv Singla

from Maler Kotla, Punjab

Address:

Mohali, Punjab

I got a new connection in first week of December and received 175 mb which is total used on 22 dec. but now my balance rs. 45 deduct on 25 dec 2014 without any reason. Therefore i call to 198 at 2:20 pn on dec 2014, Executive(vinod) said you used Internet and on mobile data on 25 dec so that your balance deduct. but i said i am not used the same and say to call transfer to senior after this he disconnect the call. same time call again to SORAMANDEEP SINGH 1713413 then he again disconnect the call with any resolution . I have a wifi connection in my home as well as in office. I want my balance refund as soon as possible otherwise i publish this conversation in newspaper as well in consumer court.

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Vodafone India customer support has been notified about the posted complaint.

Dec 25, 2014

Updated by Shiv Singla I got a new connection([protected]) in first week of December and received 175 mb which is total used on 22 dec. but now my balance rs. 45 deduct on 25 dec 2014 without any reason. Therefore i call to 198 at 2:20 pn on dec 2014, Executive(vinod) said you used Internet and on mobile data on 25 dec so that your balance deduct. but i said i am not used the same and say to call transfer to senior after this he disconnect the call. same time call again to SORAMANDEEP SINGH 1713413 then he again disconnect the call with any resolution . I have a wifi connection in my home as well as in office. I want my balance refund as soon as possible otherwise i publish this conversation in newspaper as well in consumer court.