Vodafone India — Wrong bill amount for the month of January 2016

Address:Kolkata, West Bengal
Website:shop.vodafone.in

I have CUG Postpaid connection of Vodafone. My CUG plan amount is INR 299. In most of the months my bill amount is within INR 350. But in January month I received a bill amount of INR 524. I have checked that one internet booster pack of INR 250 was added in my bill. But I have not added any booster pack in the month of January.
I sent one mail to Vodafone regarding this. Also, I have asked to check the bill and send me the revised bill to Vodafone customer care person. The customer care person told me that she will log one complaint. But till now I did not receive any communication regarding my complaint. Instead I am getting mails every day to pay the outstanding amount of INR 524. Also, now my calls are interrupted with a voice message that I have to pay the outstanding amount.
I want to know why Vodafone is charging me extra INR 250 in my bill when I never asked for it. If this problem will not get resolve and if I will not get a revised bill within 1 week, then I have to port the number to another vendor.
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27110
    Pending
    0
    Resolved
    9560
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information