Vodafone India — Wrong billing

Address:	Kolhapur, Maharashtra, 416012
Website:	www.vodafone.in

Billed with rs.944.21 in month aug2015 (05.08.15-04.09.15). I had called customer care before billing in aug'15 as i was in roaming to get the information regarding the recharge to be done and to continue the benefit without charging extra for using the network and other facilities while roaming. But i was informed that my sim card is already having the facility of roaming and i will not have to recharge for extra billing. So i was relaxed and continued using my sim. But the bill which i received was thrice the bill which i used to pay previously. After receiving the bill i lodged complaint in the vodafone store kolhapur on 25.09.2015 (2 nd time-reminder) at 02:18:51 pm with token no. 115. I explained my problem and they communicated the same to the higher authority by commenting that i was given wrong commitment. I was not given the feedback for 4-5 days further the called me and told to pay the bill. I told the customer care to hear the record/ conversation between me and the customer care in the month of september 2015. I denied to pay the full bill as i was given wrong commitment and please check the details and send me the revised bill which i will pay it immediately. Since today i didn't get the feedback for my problem which is a very bad experience. Further i lastly request to discard my services of vodafone from the month of november 2015 and send me the revised bill which will be paid by me immediately. I have not delayed any payment before and i don't like the same. But because of your mistake i am unable to bear this extra billing. If the case is not solved i am finally going to lodge complaint to consumer courts regarding wrong commitment from vodafone customer care and sending wrong billing and forcing to pay the bill without changes by calling frequently.