[Resolved]  Vodafone India — wrong charge in mobile bill

Address:Indore, Madhya Pradesh

sir i am using vodafone as my network provider and having a internet plan for 1GB data but in last month for .46 GB data use vodafone has charged me 965.10 rs which is not applicable. and now nobody is responding to my query when i called theier officials. please help me to provide justice.
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Dec 9, 2016
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2014
Vodafone India Customer Care's response
Hi RD007,

We will be happy to help resolve your concerns at the earliest. Kindly share your current and alternate contact numbers in the following link. http://bit.ly/U6na8X

Regards,
Vodafone
Verified Support
Jul 14, 2014
Vodafone India Customer Care's response
Hello,

We were not able to contact you on the number you provided when we called at 16:19 PM us hence request you to specify the best time to speak to you.

Regards,
Vodafone
Complaint comments 

Comments

Bill no: [protected] | Bill period: 18.05.14 to 17.06.14 | Bill date: 18.06.14 | Your talkplan: NC_MU_MV_SunPharma_199_1
(details on page 3)
7 1
Mr. RAJENDRA K DHAKAR Vodafone no. [protected]
Happy to help
OLD HOUSE NO 61-B NEW HNO 57
Amount due:
sms BILL to 111 (toll free).
Email us at vodafonecare.[protected]@vodafone.com
corpcare.[protected]@vodafone.com (for corporate)
Call on[protected] or 111.
For best talkplan, sms BEST FIT to 111(toll free).
GIRDHAR NAGAR TILAK NAGAR Rs 1527.02
NEAR GIRDHAR NAGAR GARDEN
Due date:
INDORE 452001 06.07.14
Relationship no. 1.18504843
Previous balance Payments Adjustments
Charges for this
bill period
Amount due on or
before 06.07.14
Amount due
- + + = after 06.07.14
428.96 429.00 0.00 1, 527.06 1, 527.02 1, 627.02
Pay previous balance if any, immediately to avoid disconnection. Pay your current charges by 06.07.14 to avoid late payment charges.
Summary of charges for this bill period
(Rs)
One time charges 0.00
Monthly charges 199.00
Usage charges 1, 117.10
Messaging charges 43.00
Conference call charges 0.00
Roaming charges 0.00
Discounts / other charges 0.00
Misc credits / charges 0.00
Sub total 1, 359.10
Tax 167.96
Total 1, 527.06
Payment Slip: Vodafone no. [protected] Tear this slip off and return it with your payment. Be sure not to staple.
Relationship no. 1.18504843 Bill date 18.06.14 Due date 06.07.14 Amount due Rs 1527.02

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