[Resolved]  Vodafone India — wrong charges for the past 3 months

Address:

Mumbai City, Maharashtra

Service id: sr: 4-[protected]

A plan change resulted in a wrong charge against my phone number. The plan change was initiated and on dec 7, lodged a complaint in the vodafone store.

Till date, i get recovery calls, threatening to block my number / make it inactive for no fault of mine. I have been to the store at least 50 times in 3 months and have been following up on calls and emails. Each visit to the store costed me a 30 min of my office hours.

It is a mental torture to explain my case to each and every call and despite being promised action, nothing happens.

Absolute lack of coordination amongst vodafone employees and customer harassment is at its peak. Mails to mr. Maqbool khan are not acknowledged. Mr ravindra dubey (Store manager) at the malad store mentions that i wont receive any collection call and that he has registered the above complaint number. And mr. Siddhesh ghadigaonkar from collections has been threatening to close my number.

All the three above have been emailed multiple times and still no action has been taken.

I have been a vodafone customer for over 20 years and expect this issue to be resolved at the earliest