[Resolved]  Vodafone India — Wrong charges in Bill and disconnection of postpaid without intimation

Address:

New Delhi, Delhi

I am Delhi Customer of Vodafone. Below is the email I wrote to vodafone but not action I am really surprised how your customer service department works. You don't have basic courtesy to confirm with the customer before disconnecting his/her outgoing/incoming calls. I was not happy with the bill I recieved and spoke to your chat support. She forwarded the request for disconnection and you people didn't inform me before disconecting my services. I am using this connection from past 2 years. I am highly disappointed with this. This is really unprofessional. Now when I am complaining you customer service says send an email to corp care. You are harrassing customers nothing else. Do you have some basic guidelines to follow ? I told yesterday to resume my services and they are saying it will take 48 hours. What I will do to make calls ? You better understand these days how much we are dependant on our mobile phones. In case of emergency to whom I should contact. I can file a case against this for harassment. I was not perpared and not aware that you are going to disconnect my calls. My wife is using this number and because of this we faced alot of problems. Please close your customer service outlets as well as customer service support if they don't have any rights to do anything. If they will also take 48 hours it's better to send an email. I visited your vodafone mini store also and even they don't have much rights. Yesterday I send an email that I want to cancel my churn request even I told in vodafone mini store also at saket but still this request is in open state. In short I would say please either improve your services or close your customer service departments. Because there is of no use. I will def. share this feedback with my friends also and post this on internet. My overall experience with vodafone. In future everyone should be aware that what Vodafone can do. There is no one who can understand and give a quick resolution. Please to restore my services it is not possible for me to wait for more days and then raise a complaint at appellate. you have to understand it varies from problem to problem.