Vodafone India — wrong commitment to cancel my port request

I wanted to convert my number from postpaid to prepaid. So I have called customer care they asked to visit store So, I have visited Vodafone store, they said talk to customer care and customer care asked to connect with store. With such bad experience I have raised PORT request. One Vodafone person(([protected]) ) called and committed me to migrate my no from postpaid to prepaid remotely and requested to cancel PORT request. I canceled my PORT request, but my no. is till on postpaid network. I have tried to call that no multiple times but he is not responding.

It's very unprofessional behavior by such a big organization. Definitely I will be applying again PORT request, don't want to stay with such fraud company.