Vodafone India — wrongful deduction of balance

Address:

South Goa, Goa, 403802

I had 50 rs balance and over night i got charged for activating a vas which i did not do and was left with -0.7 rs of balance the next day with my net pack on and having data. I made a complain after putting 120 recharge to ask why i as being charged or more like robbed of balance over night. And customer care recited a story of a vas getting activated. So reverted and i had 160 rs of balance back in my account. Next day i check my account and there is 20 rs balance and some other vas has been activated for 45 rs and when i ask where is the rest of the money which is around 80 rs the customer care exec said that this happens if your watching videos on the phone and click on ads.

Firstly all the excuses are not real. I dont see any ads that on youtube. I dont watch anything on youtube for the past few days and the fact that vodafone is just charging without informing is a big scam. I can only imagine how many other people are getting cheated like this under this premise.