Vodafone India — wrongly billed and services suspended

Address:

New Delhi, Delhi

1. On april 16: i checked online bout the international roaming packs and on the same date i called up the customer care number to check about the 7 day and 10 day pack and informed the executive on the call that i will get back with the activation request.

2. April 17: i got a message stating that my 7 day international roaming pack has been activated. I called up vodafone customer care to enquire and was informed that server is down and thus my request can not be entertain,

3. April 18: i again called up vodafone customer care and told the executive that i want 10 day international roaming pack and not the 7 day one. I was assured in that call that the 7 day pack will be deactivated and 10 day pack will be activated. And that i can continue to use my services without any issue.

4. April 19: i got a message stating that i am being charged for my international roaming calls after which i called up vodafone customer care again spoke to an executive by name of samrath who repeatedly assured me that this has been done by mistake and that i will not be charged additional for the mistake made by vodafone executive.

Upon my return in country on april 27 i received a message saying my undue bill amount if 19, 900 inr and my services were restricted upon calling service center again i was told that i will get a call back within four hours, which i have not received till date. Then i call up again on may 1 and was assured that the wrongly charged amount will be cleared from my account but, nothing happened.

At present services to my number remain suspended. I have promised by two executives ankit and nirav yesterday that my phone services will be resumed within two hours but, nothing has been done and its over 36 hours now.

I am not being able to connect with my ailing parents, not able to do banking transactions as it requires the otp, which is being sent to my registered number, i am loosing on business with every passing day, and i am forced to refrain my activities as i do not have a mobile phone to remain connected with my family.

I demand vodafone to resume my services on immediate basis and to edit the bill, which they have imposed on me because of their own mistake.