Vodafone — Invalid/Fake/Overcharged bills for continuous 3 months

Address:

Mumbai City, Maharashtra

Hi Vodaphone,

Cell No: [protected] was used by Twinkle Shah and I am writing this email on her behalf.

Sorry for the use of harsh language that you would encounter across the email. But it is because of the frustration of receiving fake bill amounts for 3 times.

Reason: I received the below email from Vodaphone: We wish to inform you that even after repeated intimations; there is an overdue amount of Rs 1571.05 against your Vodafone mobile phone number [protected] and Relationship number 1.9807928

Background: I had opted for Vodaphone postpaid card. My first billing was Rs1000+ which was way beyond my usage. I spent 2 hours in Vodaphone customer care after which they realized that my actual bill was approx. Rs300. The same story was repeated in the 2nd billing cycle. I again spent frustrating 3hours to get the issue resolved. The same thing happened in the 3rd billing cycle. I called up customer care and told them to generate genuine bill and not fake bill which is not more than Rs300. But no response from their end.

Question: What the hell does Vodaphone think? We customers are [censored] free to keep visiting Vodaphone stores and waste 3hrs for the mistakes that you commit in the billing cycle?? The email shows I need to pay Rs1571.05. I called up Lalita Sahu on [protected] as per the email and explained the issue. She said I can negotiate to Rs800. WTF!! Is this some sabji market? My expense is Rs300. Why the [censored] should I pay Rs800?? Moreover I am told that if you get bill amount higher then what you have spent, you need to visit customer store. Do you think I am fool to visit your stores 3 time waste 3 hours to give amount to you? Why the hell should I pay late fees for wrong bills that you provide??

Solution: Give me the itemized bill and I am ready to clear the actual payment. Else attach this email and close my account permanently. Hence fourth I should not receive any mails from Vodaphone. I am trying my best to resolve the issue and close the Account from my end. If Vodaphone is not [censored] interested then I can’t help it in this case.

Regards,
Ankit Dalal
+91-[protected]