Vodafone — Issue for transferring postpaid to prepaid

Address:

Bangalore, Karnataka

Hi, I have submitted required document and photo to the JP Nagar 6th Phase branch and i got new prepaid SIM card with unique compliant id slip (Unique ID-PKAW309247 ) and they told new SIM will be activated with in 5 days but i have waited 3 weeks.., and called Customer care, then they are told me there is no complaint raised for this number. What i have to do? Currently other place and for only for this reason i went to Bangalore and submitted.