Vodafone Karnataka — Cheating and misleading the customer's

Address:

Bellary, Karnataka

Dear sir. This is my 2nd mail to you regarding the data pack which was not provided to me as promised by Vodafone. Actually sir I recharged with rupees 179 for 2G data for 2GB, but after recharging I got only 1GB instead of 2GB. I called the Vodafone customer care (198) but they were denying that there is no offer like this available. I kept on telling them it's showing in my best deals offer (121), they said nothing like this is available and kept the phone without giving me proper answer and my phone was blocked and I was not able to make calls to 198 number. After that I wrote to you and after 2days I got a call from Bangalore Vodafone asking me about my problem I told her clearly about the offer which Vodafone was giving me but she was also denying me saying that there is no such offer available on my best deals. I told her this is not good and then finally she said to send screen shot of my best deal offer which I did immediately and I got an automatic generated mail from them stating they will get back to me within 2days but it has been 3days still they have not replied me, I think they are still reading my mail. I'm also attaching you my screen shot which I sent to them. I just don't understand why such a big company like Vodafone is acting in such a immature manner. Even after sending screen shots as per their request they are not bothered to reply or give me my remaining balance of 1GB. They are just dragging the issue which is not acceptable. It's a big shame to Vodafone company to act in such a shameful manner. Iam very disappointed with the way Vodafone company is handling this matter.. Sir I humbly request you to take action against Vodafone so that they don't do this to anyone else..my mobile number is [protected]. Regards