Vodafone Mobile Services Limited — refund of initial deposit amount for the postpaid connection

RafiMD

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500070

Dear sir/madam,
I was using post paid connection of vodafone mobile services limited with
Number [protected] and requested to convert from post paid to prepaid in the
Month of may 2018 at vodafone outlet vanasthalipuram, hyderabad. My request was taken and converted to prepaid service after a month.
When i have taken post paid connection as a security deposit i paid 500 rs. So after post paid converted to prepaid vodafone has to refund the deposited amount.
As there were some post paid charges for month june 2018 i. E rs.24.63/- as per prorate from 1-june-2018 to 4-june-2018. Vodafone customer care people send mail saying 'after deducting the outstanding amount from the deposit amount you will be having an extra amount of rs.475.37/- on your number and excluding service tax rs. 402.86/- has been credited to your migrated prepaid account'. I even received message on my number saying balance amount 402.86 rs is credited to my prepaid account. But it didn't happen.
I communicated to customer care of both prepaid and post paid departments each of them had different versions. Also i received mails with different versions and nothing is clear.
As part of refund vodafone mobile services should have provided me the refund amount in terms of cheque but instead it says out of 475.37 rs 18% gst and remaining balance 402.86 rs is credited to my account which is really unfair because when i deposited amount there was no tax or gst but when they have to refund they are calculating gst. I never asked to credit the balance to my prepaid account.

There were multiple mails sent but still this issue is open and vodafone mobile service is not responding in closing this.

I kindly request you to understand my problem and help resolving this at the earliest. Am attaching all the mail communication screen shots in a single document.

Regards,
Rafi

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Vodafone India customer support has been notified about the posted complaint.

Aug 02, 2018

Updated by RafiMD Dear Sir/Madam,
I was using post paid connection of Vodafone Mobile Services Limited with
number [protected] and requested to convert from post paid to prepaid in the
month of May 2018 at Vodafone Outlet Vanasthalipuram, Hyderabad. My request was taken and converted to prepaid service after a month.
When I have taken post paid connection as a security deposit I paid 500 Rs. So after post paid converted to prepaid Vodafone has to refund the deposited amount.
As there were some post paid charges for Month June 2018 i.e Rs.24.63/- as per prorate from 1-June-2018 to 4-June-2018. Vodafone customer care people send mail saying 'After deducting the outstanding amount from the deposit amount you will be having an extra amount of Rs.475.37/- on your number and excluding service tax Rs. 402.86/- has been credited to your migrated prepaid account'. I even received message on my number saying balance amount 402.86 Rs is credited to my prepaid account. But it didn't happen.
I communicated to customer care of both prepaid and post paid departments each of them had different versions. Also I received mails with different versions and nothing is clear.
As part of refund Vodafone Mobile Services should have provided me the refund amount in terms of cheque but instead it says out of 475.37 Rs 18% GST and remaining balance 402.86 Rs is credited to my account which is really unfair because when I deposited amount there was no TAX or GST but when they have to refund they are calculating GST. I never asked to credit the balance to my prepaid account.

There were multiple mails sent but still this issue is open and Vodafone Mobile Service is not responding in closing this.

I kindly request you to understand my problem and help resolving this at the earliest. Am attaching all the mail communication screen shots in a single document.

Regards,
Rafi