Vodafone — Non refund of 719 rs deducted for [protected] on 21st august,2023 at 11:03 am.

I had recharged for [protected] for 719 rs on 21st august, 2023 @11:03 am through Bhim upi.The amount got deducted from my bank account.Yet no recharge was done by Vodafone for the same. I was told the amount would be credited ( refunded) to my bank account within 7 days .Even after calling customer care on 199 and explaining the problem so many times, the issue is not resolved as yet .The customer care executives put the phone on hold for 30 to 45 minutes pretending to be transferring the call to some senior executive.I have sent countless emails regarding this issue to consumercare @ vodafoneidea.com.I also shared the screenshot from Vodafone which clearly shows that they have received money and also my bank account statement.They tried to convince me that the issue is with the bank .I visited the bank premises with the transaction Id. They showed me computer which clearly mentions that Vodafone has received the money. But still the issue is not getting resolved by Vodafone. I am sharing the screenshot of Vodafone along with my bank account statement.please help .Transaction id:[protected] my email Id :Shripal.[protected]@ gmail.com
+2 photos
Was this information helpful?
No (0)
Yes (0)
Vodafone India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27113
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information