Vodafone — Non refund of 79 rs for [protected] deducted on 21st august.2023 even after 30 days

I had recharged for [protected] for 719 rs on 21st august, [protected]@1:03 am via vi app through Bhim upi.The money got deducted from my bank account.But no such recharge was done by Vodafone.I was told the amount would be credited (refunded)within 7 days .but as of 19 September no refund has been credited to my account.I have sent numerous emails to customercare @vodafoneidea.com but to no avail..I have sent them my bank account account.transaction Id for the recharge and also Vodafone screenshot which clearly mentions Vodafone has received the money.I have made many calls on 199 ( customer care for Vodafone).They put my call on hold for 30, 40 and sometimes even 50 minutes pretending to be Tran my call to a senior executive and then simply Disconnect the call.There has been no positive reply from Vodafone.Previously, Vodafone tried to fool me that the money lies with the bank .I visited the bank with the transaction id.The transaction Id clearly showed that Vodafone has successfully received the money.Every time Vodafone customer care people tell me that the matter would be resolved within 7 days and u will get a revert callback from our senior executives.But even after 30 days, no callback, no refund.please help me get my money from this fraud company called Vodafone.Now I am even getting fraud (spam calls) from[protected] pretending to be from Vodafone and asking to share my bank details.I immediately disconnected the call. I am sharing Vodafone screenshot for the transaction and my bank account statement which I shared yesterday also with u .Please help me get my money refunded from Vodafone.
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