[Resolved]  Vodafone — Not taking off charges as asked by customer for Latvia, Morocco calls

Address:

Mumbai City, Maharashtra

Vodafone has the worst customer service in Mumbai- They seem to get a bunch of cringing servile people and train them to provide harassment not customer service to people here so they pretty much operate with no ethics in my experience, in the daily customer service field.."No we can't take that charge off; you must have called Latvia and Morocco.." I called just now asking them to take off some charges amounting to Rs 255 which was for international calls. FIrst of all I don't have international dialing installed to my knowledge- when I tried recently to call my sis or bro who were visiting here on their US number it doesn't go through- then I got some calls the end of Nov on some number/s which I didn't recognize- as a missed call and a couple where when you answer it responds with a recording. On dialing the number back I got a recording saying it's an international call and I was nonplussed because I thought I couldn't dial international numbers -- I hung up quickly but there seem to be a series of such calls it seems according to them that "..you must have made.." I tried telling the jackass check my usage, review my account I don't dial international calls, I have had a monthly billing for the last 10 years with you where my bill is Rs ---this much minuscule amount-- so kindly take that into consideration and note this must be where I am getting ripped off somewhere, so please do something..and let's figure it out", but Vodafone wants to add to the unpleasant experience, collect their measly Rs 2oo+ rupees and bugger the customer... Everyone knows Latvia, Morocco are the countries from where scam calls are originating, the last couple of months apparently