Vodafone — Pathetic Customer Service

Worst Service levels at the Vodafone Gallery - Santacruz (West), Mumbai branch.

I have been facing non availability of Mobile Data since 31st Dec hence called up the Customer Care No. 199 only to be told that I must upgrade my SIM only then will the Mobile Data start working properly. How does one upgrade their SIM ?? Only by visiting their Vodafone Gallery and not over the phone. I have visited the Vodafone Gallery multiple no. of times since yesterday but to no avail. First met a lady named Ms. Madhu Gupta at around 11.30am who did something on my mobile phone, later took a Live photograph of mine and also verified my ID documents (Aadhar Card). This process took approx. 30 - 45 mins. Post which I was given a New SIM Card and told, now your calls (Incoming & Outgoing) as well as SMS will not work for atleast 2 hours (ie around 1.30 pm). Diligently I waited longer and replaced the Old SIM with the New SIM at around 3.30 pm & to my surprise, it just did not work !! I called up Customer Care on 199 again (Since I believe No Vodafone Gallery has a dedicated No. of their own and everyone has to route their issues/concerns through Customer Care only !!) to be told that the request for the Change of SIM has been rejected. When I questioned them WHY the only reply I got was, visit the Vodafone Gallery they will give you complete details. SO again, I land up at the Vodafone Gallery at around 5.30 pm & when I ask for Ms. Madhu Gupta, she obviously was ignoring / avoiding to attend to me hence I was asked to meet another guy by the name of Mr. Sohail. Fine - it didnt bother me much as long as my issue was getting sorted but alas again the same story. False assurances, again checking and rechecking of documents which were uploaded by their team itself. The worst is - Mr. Sohail asking me why did Ms/ Madhu give me a New SIM card ? I mean - how on earth would I know that ?? Isnt there any kind of internal coordination ? Anyways, again at the end of this 30 odd mins I am told, everything is sorted, wait for an hour, it will all start working properly & I will give a call personally at 7.00 pm to confirm the same. As I type this message on 02nd Jan (11.00 am), neither has anybody bothered to call the alternate no. shared nor has the problem got resolved. Later last evening at around 7.30 pm, I called up the Customer Care on 199 again and insisted on speaking with the Supervisor/Manager - after about 15 mins I get a call from Ms. Riddhi who supposedly was the Floor Supervisor. I narrated all my issues again with her only to be told in the end, that Customer Care attends only to Billing related issues & for any other issues we must visit the Vodafone Gallery personally which is absolutely ridiculous !!

Being the Customer Service industry myself, this no. ([protected]) is my sole primary no. used not only for personal but also all my official transactions which is now completely out of action since yesterday !!

My Vodafone Bill is due today but how do I pay ?? since all my Bank Accounts are linked with this No. only ...

Is there any solution at all ??