| Address: | Gurgaon, Haryana, 122002 | | Website: | www.vodafone.com |
After my continuous 7 call to customer care (to 198 @ 8:41 PM to 9:44 PM dated 15 oct 2015)and explaining on every call for 10-25 mins all says they transfer the line to retention team and after waiting for 15 min it finally disconnect .
Following are the serious of problem faced by me:
1. I was getting higher bill every months so i visited their office at JMD Gurgaon to change my plan, the agent refused to do so as its 17th of the month and told me to come on 10th of next month
2. Next moth when i visited on 10th they say your bill is not generated come on 14th and when i visited on 14th - i decided to do the porting to new network but again they say that some one misguided you we apologise, please come on next month 10th we will do it and parallel to this they also give request to change you plan into 199 so in case if company charge for full month for poarting it will be less price to you (again one more lie it is always charge as pro data).
3.Finally when i decided to change my network and given the request for porting on 15th Sep-2015 morning, i got the call from Retention Team and given me the plan 999 Fully Loaded plan and i agreed with this plan.
4.Is that was the solution BIG NO the company just waited for a 10th and again changed my plan on 10-oct-2015 to 199 without any request after 15 sep-2015.
6. then again afer so long calls 0n 12th and 48 mins call on 13th oct-2015. checking the fact they agreed and changed my plan from 199 to 999 fully loaded plan which was confirmed by SMS at 7:44 PM, 13 oct 2015.
7. But still Persecution/Harassment is continued re again 15 oct i got the sms that your plan is changed into 199 and when i called their customer care after my continuous 7 call to customer care (to 198 @ 8:41 PM to 9:44 PM dated 15 oct 2015)and explaining on every call for 10-25 mins all says they transfer the line to retention team and after waiting for 15 min it finally disconnect.
What should i do i don't know...i can't change my no. and bill are very high
My email ID sharma.[protected]@icloud.com Was this information helpful? | 
