Vodafone — Porting being refused illegally

Address:

Number is Delhi NCR but user is currently located in Mumbai circle

Mr. N. N. Rai has sent multiple requests since last 3 days and spoken to innumerable customer care representatives on phone and also met physically - and on some pretext or the other the UPC issuance for porting is not been issued. It is clear that this is a company protocol and procedure built internally to frustrate customers and force them to stay with Vi despite them wanting to port. He has been sent reason "contractual obligations due" as an excuse for non-porting. Firstly, this is not a reason available at all for individuals and only for corporate account.
In any case, he was told that the two numbers being ported ([protected] and [protected]) being in family plan needs to be separated. This itself is not a permitted ground under TRAI regulations. Be that as it may, he made a request for delinking - that too after very substantial arguments with call center people who refused to even register a request initially and sent him from pillar to pole. He was assured that delinking will be done within 4 hours. It has not happened in more than 24 hours.
One way or the other Mr. NN Rai made it amply clear that he wishes to move out of VI network. VI has done all kinds of tricks to stop him. If this is not resolved immediately and UPC released within 12 hours, immediate legal action will be required to be taken This amounts to unfair trade practice against the interests of competitive market and consumers .