Vodafone — Postpaid bill

I opted for a postpaid connection with Vodafone in September 2021. The mobile was offered as a scheme to me as the new number [protected] was just slightly different than my original number [protected].

I bought it. The lady who sold it had mentioned that it will be changed to prepaid in a month.

After a month, it was still showing as a postpaid number. I made a call to customer care and they asked me to visit a physical store for conversion.

Due to my extremely busy schedule, I never got the time to visit the store. Hence I decided to convey to the customer care personal that I would want to close the number.

They did not help me at all, even though the terms and conditions online clearly say that you can close the number via calling customer care. They repeatedly ask me to visit a physical store.

After two months, I got time and finally visited a store at Kalkaji. And returned my SIM card and I was assured that my SIM would be closed.

I came back home. Though my billing was never closed and I am repeatedly getting bills and harassing emails and calls from recovery agents. The billing for the month of April and May were generated illegally.

I would like to send a notice to VI India, whereby they stop calling me and sending emails with immediate effect, not to disturb me with my busy schedule.

The same has been conveyed numerous times over emails and phone calls, though the harassing emails and calls never stopped and company is not legally complying.

Despite my emails to customer care on 28 May, they still sent more than 5 emails and made more than 6 phone calls. A clear violation of Harassment Act.

I would also like to send this notice to VI India to close my connection to the number [protected], if still open. And would not be paying any further bills. This notice will serve as a legal obligation/notice.

The company believes in looting people by opening connections and not letting them close it. Generating bills after bills and making easy illegal money.

In my 5 months journey with VI, I could not find any way with which I can close the connection. They don't do it on phone, emails, visiting a physical store.

So a legal notice is the only way left now. And this notice would serve the purpose.