[Resolved]  Vodafone — Prepaid balance deductions

I am repeatedly facing deductions in my balance every month in the first week. I have not opted for any VAS services. Infact my number is blacklisted for all VAS - even then deductions are happening. Every time I complain, part of the deduction is remitted back to my SIM with a standard message advising me not to click on links or download anything from the web.
In each of my mail, I have repeatedly informed that I use this SIM on a feature phone and even if I want to, I cannot download anything on this phone. However all of it falls on deaf ears. I doubt if anybody at Vodafone India Customer care even bothers to read the mails to understand and resolve the real issue. They just send an Instock Reply. In the last 10 months, I have lost more than Rs. 500 in my pre-paid balance with no clue as to why and no help is received from the service provider to stop this.

I receive SMS regarding VAS activation/VAS blocking in the middle of the night (Recent one was around 2 am - photo attached). Clearly, somebody overseas regularly hacks into Vodafone servers and uses up your customers’ pre-paid balance for some web based activities and the customer pays the price. On checking the web, I have found that numerous people are facing similar problem and have reported the same – all with Vodafone SIM cards.