Vodafone — Refund not paid

Address:

122002

I was asked to pay a deposit of rupees 15, 000 to activate international roaming services on my phone in the month of June, which I paid via debit card. My phone did not work for even one day, of the 5 weeks that I was travelling out of the country and Inspite of various attempts to reach Vodafone at that time the issue could not be resolved. Upon my return I went to the store on Aug 20th to complain about the service and ask for the 15, 000 to be refunded back to me. At that time I was told it would be returned within 45 days. Come Oct 16th I went to the store again to inquire about my refund and am then told that they don't see any notes pertaining to this on the system. Furious, I ask to meet the branch manager who assures me you will get a refund in the next 10-15 days. This is absolutely ridiculous! Not only did I loose business and have to incuur additional costs thanks to the services not working when I was away, I'm now having to run from pillar to post to get back my deposit!