[Resolved] Vodafone — refund not received | |||
Service request number : [protected] I got a call from Vodafone on my number [protected] yesterday afternoon regarding internet plans. the guy told me about unlimited internet plan details, which I already knew. After the call was disconnected, I found out that my balance was deducted by Rs. 198. I didn't ask for the internet plan activation, nor did he inform me that he would activate the plan on my phone. I called customer care and requested for refund, which was subsequently rejected today. the reason they told me was that I have used the data. Actually I didn't even know that a plan was activated on my phone. As soon as I got the message regarding plan activation, I deleted the settings. The total amount used is 0.55 MB, that's not even 1 MB. and I didn't know about the plan activation till then. i just want a proof of me requesting for internet activation plan. Actually I never asked for the activation of internet on my phone. There was a similar complaint regarding free internet 4 years back, which was also not resolved. But this time I won't let go. I will be filing A complaint at every possible medium against Vodafone. And you will be pleased to note that each and every person who attends our queries on 198 number is a complete . Those total are so rude that you can't even imagine. If this time my complaint isn't resolved, I am ready to fight a legal battle against Vodafone in order to bring you disgusting people to terms. Was this information helpful? | |||
Dec 22, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support May 26, 2014 Vodafone India Customer Care's response Hi Chandan, We did not get any response when we called you on the number you shared with us. Please note, you have used 96 MB of free Data under 198RC hence there we are unable to provide you any waiver. Regards, Vodafone | |||
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